Terms And Conditions

Return and refund requests are subject to our Return & Refund Policy.

• Right of Withdrawal

In accordance with European consumer protection legislation, customers have the right to withdraw from their purchase within 14 calendar days from the date of delivery, without providing any reason.

To exercise this right, the customer must notify us of their decision to withdraw by contacting us via email or through the contact form available on our website within the 14-day withdrawal period.

After receiving the withdrawal request, we will provide the customer with return instructions and the return address.

Products sent back without prior authorization may not be accepted.

• Return Procedure

To initiate a return, the customer must provide:

Order number

Full name used for the order

Reason for the return (optional)

Once the return request is reviewed, we will provide the return instructions and shipping details required to return the product.

Customers must follow the instructions provided to ensure the return is processed correctly.

• Return Shipping

For returns made under the right of withdrawal, the return shipping costs are covered by our store.

Customers must wait for our return instructions before sending the product back.

• Conditions for Returns

To be eligible for a refund, the returned product must meet the following conditions:

The item must be unused and in good condition

The product must be returned in its original packaging

All accessories, manuals, and components must be included where applicable

The product must be properly packaged to prevent damage during return transport

If the returned product shows signs of use, damage, or missing components that reduce its value, we reserve the right to reduce the refund amount accordingly or refuse the return.

• Refunds

Once the returned goods are received and inspected, we will notify the customer whether the refund has been approved.

If approved, the refund will be processed using the same payment method used for the original transaction, unless otherwise agreed.

In accordance with EU consumer protection law, refunds will be issued within 14 calendar days from the date the customer informed us of their decision to withdraw. However, we reserve the right to withhold the refund until the returned goods have been received or the customer provides proof that the goods have been sent back, whichever occurs first.

The refund will include:

The price paid for the returned product

The standard delivery cost of the original order

If the customer selected a more expensive delivery method (e.g. express shipping), only the cost of the standard delivery option will be refunded.

• Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or incorrect, the customer must contact us as soon as possible after delivery.

To review the request, we may require:

Order number

Description of the issue

Photographs showing the damage or defect

After reviewing the case, we will determine the appropriate solution, which may include replacement of the product or a refund, depending on the situation.

• Return Address

All returned products must be sent only to the return address provided by our store after the return request has been approved.

Products must not be sent back without prior authorization, as they may not be accepted.

Our store is responsible for handling all communication and logistics regarding returns.

• Contact

If you have any questions regarding returns or refunds, please contact us using the contact details available on our website.